Still got questions? We’ve got answers.

When you’re asked for an amount in ANZ Internet banking or Phone Banking, you’ll also be asked to confirm that figure. If you make a mistake, you can go back and change it.

ANZ Internet Banking and ANZ goMoney™ are extremely secure. We’ve got numerous safety features to protect your data, and we even guarantee it with our ANZ Fraud Money Back Guarantee4 and ANZ Internet Banking Guarantee3.

Feel free to get in touch with us if you’re not sure of anything. We’re more than happy to guide you through the process, step by step, whether you’re setting up ANZ Internet Banking, ANZ goMoney™, ANZ Phone Banking or even CardPay Direct.

For ANZ Internet Banking and ANZ goMoney™ call 13 33 5013 33 50

For ANZ Phone Banking call 13 13 1413 13 14

For CardPay Direct call 13 22 7313 22 73

  • Choose a PIN/password that’s easy for you to remember, but hard for others to guess
  • Change your PIN/password from time to time
  • Delete any emails which ask you for personal information, as ANZ will never ask you for this via email
  • If you use ANZ Internet Banking, make sure your computer’s security software is up to date

Look for the lock. If you log on to ANZ Internet Banking, you’ll know it’s safe if you see a padlock symbol in the top left of your screen.

You’ll also see an ‘s’ added to the web address, from http:// to https://

That’s ‘s’ for secure!

An ANZ Access Visa Debit card uses your own money (from your own account) to pay for your purchases through the Visa network.

A credit card lends you the money to pay upfront, and charges you interest on that amount if you don’t pay it off in full when it’s due.