ANZ FAQs Show more
What happens if I type in the wrong amount? Show more
When you’re asked for an amount in ANZ Internet banking or Phone Banking, you’ll also be asked to confirm that figure. If you make a mistake, you can go back and change it.
Can someone steal my bank details while I’m online? Show more
ANZ Internet Banking and ANZ goMoney™ are extremely secure. We’ve got numerous safety features to protect your data, and we even guarantee it with our ANZ Fraud Money Back Guarantee4 and ANZ Internet Banking Guarantee3.
What if I need help setting things up? Show more
Feel free to get in touch with us if you’re not sure of anything. We’re more than happy to guide you through the process, step by step, whether you’re setting up ANZ Internet Banking, ANZ goMoney™, ANZ Phone Banking or even CardPay Direct.
For ANZ Internet Banking and ANZ goMoney™ call 13 33 5013 33 50
For ANZ Phone Banking call 13 13 1413 13 14
For CardPay Direct call 13 22 7313 22 73
What can I do to make sure my bank details are safe? Show more
- Choose a PIN/password that’s easy for you to remember, but hard for others to guess
- Change your PIN/password from time to time
- Delete any emails which ask you for personal information, as ANZ will never ask you for this via email
- If you use ANZ Internet Banking, make sure your computer’s security software is up to date
How can I be sure my online banking is secure? Show more
Look for the lock. If you log on to ANZ Internet Banking, you’ll know it’s safe if you see a padlock symbol in the top left of your screen.
You’ll also see an ‘s’ added to the web address, from http:// to https://
That’s ‘s’ for secure!
What’s the difference between a debit and credit card? Show more
An ANZ Access Visa Debit card uses your own money (from your own account) to pay for your purchases through the Visa network.
A credit card lends you the money to pay upfront, and charges you interest on that amount if you don’t pay it off in full when it’s due.