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ANZ Fraud Money Back Guarantee
Shop with confidence
We’re backing our claims up with our ANZ Fraud Money Back Guarantee: if you lose money because of a fraudulent transaction, we’ll pay you back. This is provided you didn’t contribute to the loss, and let us know as soon as you find out.
- Get your money back in the event of fraud
- Peace of mind when you do your banking
Please contact us immediately if you notice any unusual transactions.
For ANZ Credit, Debit or ATM cards call 13 22 7313 22 73
For ANZ Internet Banking call 13 33 5013 33 50
If you’re calling from overseas call +61 3 9683 9999+61 3 9683 9999
Extra security to unlock extra features
ANZ Shield is a mobile app that gives you extra security so you can unlock extra features for ANZ Internet Banking.
Use ANZ Shield to easily verify your ANZ Internet banking activities wherever you are.
Generate a one-time ANZ Shield code to:
- Make larger payments online
- Reset your forgotten ANZ Internet Banking password
- Manage your daily Pay Anyone limit in real-time
- Instantly update your banking profile
Get protected against suspicious transactions
ANZ Falcon™ is among the most accurate and comprehensive solutions for monitoring debit and credit card fraud. If we do notice any suspicious or unusual transactions, we’ll get in contact with you straight away.
ANZ Falcon™ works 24/7, monitoring each and every transaction, anywhere in the world.12
- A high-tech fraud detection system
- Round-the-clock security
- Travel or shop online with confidence
ANZ Internet Banking Guarantee
Peace of mind for online banking
When you’re using ANZ Internet Banking or ANZ goMoney™, all the data is encrypted. This means that all your personal information is safe and can’t be read or changed by anyone online.3
We also use sophisticated technology to monitor your transactions for suspicious activity. If we find anything out of the ordinary we’ll get in touch with you quickly and reimburse you for any unauthorised transactions.13